Frequently Asked Questions

Last Updated: August 2, 2026

Why don't all my shipping costs match to orders right away?

Marketplaces like Amazon and Walmart don't release an order's details to connected apps until the order settles on their side — for Amazon that's tied to its payment cycle, which can take up to about two weeks. Your shipping tool (for example, Veeqo) reports a label's cost the moment you ship, so a shipping cost often arrives before the order it belongs to.

When that happens, the charge waits in Finances → Shipping matching under "Needs matching." It connects to its order automatically once the marketplace settles the order, and you can press Re-match on that page to re-check at any time. Nothing is lost — the cost is applied to the order as soon as the order becomes available.

How does SellerAide calculate my profit?

Your net profit is your revenue minus marketplace fees, refunds, cost of goods, and operating expenses, blended across every connected channel. The figures come from the actual orders and fees each marketplace reports, plus the costs and expenses you record — not estimates.

How does cost of goods get assigned to my sales?

You record what you paid for inventory (upload a receipt or enter a purchase), which creates cost layers for a product. You map your sold listings to that product, and SellerAide allocates cost to each sale oldest-cost-first (FIFO) as orders are settled. The more of your catalog you map and cost, the more complete your profit picture becomes.

How often does my data update?

Connected accounts sync once a day, and you can trigger a sync on demand from your dashboards. Keep in mind some marketplace data — orders and fees in particular — only becomes available after the order settles on the marketplace (see the matching question above), so very recent orders may take time to appear.

Which marketplaces does SellerAide support?

Amazon, eBay, and Etsy are fully supported — connect your account in Settings → Connections to generate and publish listings, import your existing catalog, and pull orders and fees into your P&L.

Walmart connects for accounting: link your Marketplace API keys and we pull your sales, fees, and refunds into the P&L. Listing generation for Walmart isn't enabled yet.

Shopify isn't available yet. It's on the roadmap, but there is currently no way to connect a Shopify store.

Shipping costs match from your carrier data — connect Veeqo, or import a carrier CSV.

Is my data private?

We never sell your data. We don't retrieve buyer names or addresses from any marketplace API — for accounting we pull only the order, product, and financial details needed to compute your profit, and buyer identity is stripped before anything is stored.

There is one exception, and we'd rather you hear it here than find it later. If you import a shipping-cost file yourself (a Pirate Ship or carrier CSV, for example), that file may contain your buyers' names and shipping addresses. We store those fields solely to match each postage charge to the right order and show it to you. They are scoped to your account, never sent to an AI provider, never aggregated, and deleted with your account. That is the only buyer-identifying data we hold.

See our Privacy Policy for the full detail, and AI & Your Data for what does and doesn't get sent to our AI providers.

Still stuck? Contact us and we'll help.