Refund & Cancellation Policy
Effective Date: May 15, 2026
Free Trial
Your first 7 days are free. A payment method is required to start the trial. If you do not cancel before the trial ends, your selected plan automatically begins and your card is charged.
Cancellation
- Cancel anytime from Settings → Billing.
- You keep access through the end of your current billing period.
- No cancellation fees.
- After your period ends, your account reverts to read-only. Your account and data remain accessible for 90 days so you can resubscribe or export. After 90 days, if you have not resubscribed and have not explicitly deleted your account, your account is archived and treated as inactive — your data is retained according to the retention rules described in our Privacy Policy.
- If you want your personal data removed sooner, request account deletion via Settings or by emailing support. Account deletion removes personal data within 30 days, except where retention is legally required.
Monthly Plans
Monthly plans are not prorated. If you cancel mid-cycle, you retain access until the billing period ends. If something went wrong — a billing error or inability to use the product — email us and we'll make it right.
Annual Plans
Annual plans can be refunded within the first 30 days if you're not satisfied. After 30 days, you may cancel but the remaining balance is not refunded — you keep access through the end of your annual term.
How to Request a Refund
Email support@selleraide.com with your account email and the reason for your request. We respond within 2 business days. Approved refunds are processed to your original payment method within 5–10 business days.
Our Promise
We'd rather lose a subscription than have an unhappy customer. If you feel like you got a raw deal, talk to us. We're reasonable people.
Questions? support@selleraide.com